Shipping & Returns
Returns And Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Returning Coffee:
Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Damaged Product:
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
Non-Delivery:
If the item was never delivered we will verify status through the shipment tracking number. If the tracking number shows delivery, we will not refund the order total or offer a replacement. For further information on this policy please review our Terms & Conditions.For La Pavoni Products:
No returns will be accepted without prior authorization. Please contact us at ezcoffeeandtea@gmail.com for instructions, and to receive a Return Authorization number. Please note: We will not accept packages that do not have an assigned Return Authorization number.
All of our electrical products feature a one year warranty, we encourage consumer to call us directly for technical support. Call 1-800-927-0277 Monday - Friday 9:00 AM to 5:30 PM EST.
Chargeback fee of 20% will be assessed on all electric's returned incomplete and or damaged due to improper packaging.
All claims for damage or defective merchandise must be directed to us NO LATER THAN 7 days after receipt of merchandise. Claims for shortages or errors must be made within 7 days after receipt of merchandise to correct billing.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at ezcoffeeandtea@gmail.com.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ezcoffeeandtea@gmail.com and send your item to:
3390 Chichester Avenue #2044
Boothwyn, PA 19061
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping:
For Old Chicago Coffee Products:
We have a daily pick-up from USPS at 2 pm Central Time and a UPS pick-up (Monday through Friday only) at 3 pm Central Time. In stock orders are generally shipped within 1 to 3 business days.
Hawaii, Alaska and Outside U.S.A. Shipments:
Shipments outside the continental 48 U.S. States are shipped by U.S. Postal Service Priority Mail (HI & AK) or U.S. Postal Service Global Priority Mail (Canada and other countries outside of the United States) unless you select a different option during checkout.
To return your product, you should mail your product to:
3390 Chichester Avenue #2044
Boothwyn, PA 19061
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
